Product Return & Exchange

Return Policy

TCAcoustic do not allow for any item returns due to buyer’s remorse.

Exchange Policy

Our policy allows for return to exchange the item(s) if it meets all of the following criteria:

  • The item are within seven (7) days from the delivery date
  • The item are supported by a proof of purchase (E.g. Receipt, Invoice)
  • There is a valid reason for the return or exchange
Valid ReasonsDescription


The product was damaged when you received it


The product does not function according to manufacturer’s specification

Incorrect/wrong item

A wrong product has been delivered (E.g Wrong Colour, Wrong Item)

Missing items/parts

Missing items/parts as indicated on the product packaging

  • The goods must be in new condition and returned with the original packaging along with all accessories (including manuals, certificate of authenticity) and free gifts received with it

If you receive a product that is deemed faulty or defective, you may send the items back to the address below and we will send you a replacement set within the next 5-7 working days upon receiving your item.

Attn: TCA Webstore Returns

Order #: (You may find your order number in your order confirmation email when you purchase from our webstore. This order # will allow us to track your warranty)

Returns Address:

1 Coleman Street
The Adelphi
Singapore 179803