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Product Support

WARRANTY CLAIM PROCESS

  • SONOS INTERNATIONAL CUSTOMER CARE

For any warranty claim or question regarding Sonos, you may contact Sonos directly via the following:

Sonos Hotline: 8008526105 (Toll-Free from SG)

SG & HK Support Operating Hours: 5pm - 1am (SG & HK Time GMT+8 )

Alternatively you may click here on this link to submit your request.

Warranty redemption process takes between 7-14 days.


SINGAPORE CUSTOMER CARE CENTRE

  • KLIPSCH/ SONOS/ ERATO/ FENDER

Singapore Hotline: +65 6334 5566

Whatsapp: +65 9640 9184

Operating Hours: Monday - Friday, 11am - 7pm.

 

TCA Showroom:

1 Coleman Street #01-17 The Adelphi S(179803) 

Operating Hours: Monday - Saturday, 11am - 7pm.

 

Warranty Claims:

•     Bring your proof of purchase (softcopy is acceptable) and your faulty earphones to our showroom for verification


MALAYSIA CUSTOMER CARE CENTRE

  • KLIPSCH/ SONOS/ ERATO/ FENDER

Hong Kong Hotline: +852 5801 0065

Malaysia Hotline: +60 39212 9351

Whatsapp: +65 9640 9184

Operating Hours: Monday - Friday, 11am - 6.30pm

 

HONG KONG CUSTOMER CARE CENTRE

Warranty Claims:

•     Email to info@tcacoustic.asia with the following details:

Name:

Contact:

Shipping Address:

Item Model:

A short description of the issue with your earphone + Picture of defect (If required):

Picture of receipt (For mandatory verification purpose):