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Sonos /

14 March 2018

Setting Up Sonos

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Setting Up Sonos

Your Sonos system can be configured in either a Standard or BOOST Setup. This article will cover the differences in the two setups, as well as scenarios where a BOOST Setyp may yield better performance.

Choosing between a Standard and BOOST Setup

Use a Standard Setup if your home has a good and stable WiFi network that reaches all the rooms that you want Sonos in. Use a BOOST Setup if your home WiFi network is slow, unreliable or does not reach the rooms that you want Sonos.

Standard Setup: In a Standard setup, your Sonos speakers connect to your home’s WiFi network, just like any of your other wireless devices in your home. Your WiFi signal is broadcasted by your wireless routers (which can only handle a certain amount of traffic at a given time). The wireless devices in your home and your Sonos products will be competing for attention from your router, and you may experience dropouts or audio interruptions, if your router is busy with multiple products. The diagram below illustrates each Sonos product and wireless device communicating with the wireless router. Sonos will only work in rooms that are within range of your router’s WiFi signal. 

Standard Setup

Step to set up Sonos (Standard Setup):

  1. Plug in your Sonos product to power.
  2. Download the Sonos app to your phone, tablet, or computer that is connected to your home WiFi network.
  3. Open the Sonos app and select “Setup New System”
  4. Select STANDARD setup when presented with a choice, and follow the on-screen prompts. 

BOOST Setup: To overcome these limitations, you can keep one of your Sonos products connected to your router with an Ethernet cable, putting your system in a BOOST Setup. This wired product creates a dedicated network specifically or your Sonos system, so it will not compete with the other wireless devices in your home for the router’s attention. Additionally, each of your Sonos products acts as a repeater and will be able to pass the wireless signal to other Sonos products, making it possible for Sonos to operate in a room beyond the reach of your WiFi. The Diagram below illustrates how the dedicated Sonos network (in green) operates separately from your home’s WiFi network.

 BOOST Setup

Steps for performing a BOOST Setup on a new system:

  1. First, plug the Sonos product that will remain connected to your router into power.
  2. Connect the supplied Ethernet cable into the back of the Sonos product, then plug the other end into your home’s router.
  3. Place any additional Sonos products you own in the rooms of your choice and connect them to power.
  4. Download the Sonos app to your phone, tablet, or computer that is connected to your home WiFi network.
  5. Open the Sonos app and select “Set up a New Sonos System”.
  6. Select BOOST setup when present with a choice, and follow the on-screen prompts.

Troubleshooting help
If you see an error message or experience difficulty while attempting to set up your Sonos system, please follow the steps below.

Ensure your Sonos controller is connected to the correct WiFi network

Ensure that the device you are using to run the Sonos App is connected to your home WiFi network (i.e., the network that your router is broadcasting). If you are connected to your home WiFi network, toggle the WiFi on the device off and back on. Some routers broadcast a primary and "Guest" network; if your home network is configured this way, make sure the device that is running the Sonos App is connected to the primary network and not the Guest network.

Check the Ethernet connection between Sonos and your router

Ensure that the Ethernet cable is firmly seated in both the router and your Sonos product. With most Ethernet cables, you will hear a click sound when it is correctly plugged into an Ethernet port. Try using a different Ethernet cable and another port on both Sonos and the router if possible.

Install the Sonos app on another device

If you are using the Sonos Desktop App for Mac or PC, download the Sonos app on another device such as a phone or tablet and follow the set up instructions above. If you are able to set up successfully on the phone/tablet and not the Mac or PC, your computer may be having trouble connecting to Sonos because of a firewall setting. Instructions for configuring your computer’s firewall to work with Sonos can be found in our article: Configuring your Firewall to work with Sonos

 

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